Frequently Asked Questions

• + How long does it take to receive the premium license key after purchase?
  Answer: You will receive your license key immediately after completing your purchase. Our system is seamlessly integrated with the PayPal payment platform, ensuring a smooth delivery process. The license key will be sent to the email address linked to your PayPal account. If you haven't received the key within 3 minutes, please contact us with your PayPal payment ID, and we will assist you promptly. You can reach our customer service team via email at hi@timkhachhang.net.
• + Can I request a refund if I'm not satisfied with the product?
  Answer: We do not have a refund program in place.

  We actually offer a free license key option that allows you to explore and evaluate the product without any time restrictions. Following the guide inside add-ons to get the free license key with limited features. This gives you the opportunity to thoroughly test the software and ensure it aligns with your requirements and expectations. We encourage you to take advantage of this free trial period to make an informed decision about your purchase.

  Please note that once a paid license is purchased, it is non-refundable.
• + Is the product compatible with both Windows and Mac?
  Answer: Yes, the product works on both Windows and Mac. It is cloud-based, so you can access it from any device. You can use the license key on multiple devices by logging in with your email address associated with your license key.
• + Is the payment secure?
  Answer: Yes, the payment is secure as we use PayPal, a globally recognized and trusted payment platform.
• + Do I need to make a monthly payment after purchase?
  Answer: No, you do not need to make any monthly payments after the initial purchase. When you buy our product, you are purchasing a lifetime access license, which means there are no additional monthly fees.

  Furthermore, as we release new features and updates for the product, such as a mobile version, integration with Google Forms, and digital sign integration, you will be able to access and benefit from these enhancements without any additional costs. We strive to provide ongoing value and improvements to our customers, ensuring that you have access to the latest features and updates as they become available.
• + I have a pre-sale question. How to send it?
  Answer: To send a pre-sale question, simply email your inquiry to hi@timkhachhang.net. Our team strives to provide prompt assistance and typically responds within less than 30 minutes during regular business days. If you send a question over the weekend, the response time may be slightly longer.

  Additionally, we offer a valuable policy to ensure customer satisfaction. After making a purchase, if you require assistance with the initial setup, you can book a complimentary 30-minute online meeting.

  This dedicated support is designed to address any concerns and guarantee a positive experience with your purchase. We value our customers' satisfaction and are committed to providing the necessary support throughout your journey with our product.
• + I need help with initial set up after I make a payment. How I can get help?
  Answer: After making a payment, you will receive an email containing instructions on how to request help with the initial setup. In that email, you can find the information on how to make a help request. As part of our current policy, every buyer is entitled to a complimentary 30-minute online support session.

  This dedicated support is designed to assist you with any questions or concerns you may have during the initial setup process. We value your satisfaction and are committed to providing the necessary assistance to ensure a smooth experience with our product.
• + What if I need to add more customize features?
  Answer: If you need to add more customized features, simply email us at hi@timkhachhang.net and request a booking for an online meeting. We are happy to discuss your specific requirements and provide a quote for the desired customization. Our team offers customization services at a competitive rate to cater to your individual needs.

  Our team has a lot of experience in Appsheet app development, Google Cloud, automation workflows, and system integration.
• + What if I buy a personal license but I use it for team?
  Answer: If you purchase a personal license but use it for a team, please note that this violates our terms and is considered illegal. Engaging in such activity can result in the blocking of your purchased license.

  To maintain transparency and fairness, we will send a warning notification before taking any action to block the license. Our fraud detection system helps us identify instances of misuse or violation of licensing terms. We strongly advise buyers to keep their license confidential and secure in a safe place. By adhering to the terms and using the license appropriately, you can ensure a positive and lawful usage experience.
• + What does the term "user" refer to in the quote?
  Answer: In our quote, the term "user" refers to an email account. The meaning of "user" varies based on the type of package purchased. Here are some examples for reference:

  For the PERSONAL package, if you purchase a license key for a user, it means that the license key is meant to be used with a single email account. Sharing the license key with other users is considered a violation of our terms. Our fraud system will automatically detect any unauthorized usage and issue a warning. Failure to rectify the situation may result in the license key being blocked.

  In the TEAMpackage, if you purchase a license key for the team, you can share the license key with up to 5 email accounts. Exceeding this limit will trigger a warning from our fraud system, as it indicates a potential violation. It is important to ensure that the number of accounts using the license key remains within the specified limit to avoid any disruptions.

  In the GROWTH package, you can share the license key with up to 10 email accounts. Similar to the TEAM package, surpassing this limit will trigger a warning from our fraud system. It is crucial to adhere to the specified limit to maintain a valid and unblocked license key.

  Please note that the specific terms and limitations regarding user accounts may vary depending on the package purchased.
• + Can I get the invoice for my purchase?
  Answer: Yes, you can request an invoice for your purchase. We are able to provide invoices upon buyer's request. To generate the invoice, please provide us with your tax ID. We will ensure that the invoice includes the necessary details for your records.

  Please note that the price of the product does not include any tax fees imposed by the local government. These fees, if applicable, will be charged separately.